Medical Records
Under the Health Insurance Portability and Accountability Act (HIPAA) of 1996, you have the right to access, inspect and/or obtain a copy of your protected health information (PHI). Here at University Health, there are several methods available to you for requesting health information.
Access Your Medical Records Through MyChart
You can access immunization records, test and lab results, radiology reports, medication lists, after-visit summaries and notes through MyChart. You can share and print copies of this information for free at any time.
Sign up for MyChart using our step-by-step instructions.
Request Your Medical Records Online
You can request your records online by submitting the authorization request form on a personal computer or mobile device.
I'm using a personal computer.
Request Your Medical Records by Fax, Email or Regular Mail
You can also request medical records by mailing in a printed copy of the authorization form. You can submit the form by fax, email or regular mail.
University Health
Attention: Release of Information
Medical Records Department/MS 26-2
4502 Medical Drive
San Antonio, TX 78229-4496
Fax
Attn: Release of Information
210-358-5936
Subject: Record Request
Medical.Records@uhtx.com
For questions or status updates after your submission, please call 210-358-3532.
Request Medical Records in Person
Medical Record Fees: A courtesy copy of up to 10 pages of medical records may be obtained at either of our walk-in locations:
University Hospital
Medical Records Department
1st Floor, Rio Tower
210-743-5401
Hours: M-F, 8 a.m. – 5 p.m.
Texas Diabetes Institute
Medical Records Department
2nd Floor
210-358-7428
Hours: M-F, 8 a.m. – 4:30 p.m.
Payer Instructions
All communications related to claim data, payments, denials, and audits should be directed as follows. This Post Office Box (aka lock box) should be added to your claims and communications systems.
University Health hereby requests that all Risk Adjustment, Claims Payment-related, and Claims Audit-related, as well as requests for Medical Records, Itemized Bills, and any other correspondence related to services delivered by University Health be mailed to the following address:
University Hospital
P.O. Box 734810
Dallas, TX 75373-4810