Medical Records

How to Get Your Medical Records

If you would like to see or receive a copy of your medical records at University Health System, we are committed to completing your request in a timely manner. It’s as easy as a phone call, a fax or a visit to our Medical Records Department.

Protected Health Information

Under the Health Insurance Portability and Accountability Act (HIPAA) of 1996, you have the right to access, inspect and/or obtain a copy of your protected health information (PHI), including:

  • Name
  • Address
  • Important dates (birth date, admission date, discharge date, etc.)
  • Medical record number
  • Social security number
  • Certificate/license number
  • Full-face photographic images
  • Other identifiers

If you would like a copy of your protected health information, our Medical Records Department can help.

  • We are located on the Robert B. Green Campus.
  • We are available Monday through Friday, 8 a.m. to 5 p.m.

You can also view up to 20 pages of your medical records at University Hospital. Any additional pages must be requested through our Medical Records Department at the Robert B. Green campus.

Medical Records Requests

Please send you requests for records with a HIPAA Compliant Authorization form. You can also pick up this form at all University Health System locations in the Medical Records Department.

Mail your HIPAA Compliant Authorization form to:

University Health System
Attention: Release of Information
Medical Records Department/MS-26-2
4502 Medical Drive
San Antonio, TX 78229-4496

You can also fax your request at 210-358-5936.

For status of medical record requests and other information, please call 210-358-3532.

Fee for Medical Records

The first 10 pages of your medical record are free. After that, we may ask you for a pre-payment of $.35 per page.

If we send you a pre-payment form, please mail your pre-payment to:

University Health System
Medical Records Department/MS-26-2
4502 Medical Drive
San Antonio, TX 78229-4496

Medical Records Authorization Forms