Services & Conditions Pediatric Heart Center What to Expect Journey of Care

Journey of Care

At many hospitals, children with heart disease and their families are often shuffled from place to place to fit into the operations of the hospital. At University Children’s Health Heart Center, we have created a care model which puts the needs of the patients and their families first. Our journey of care is centered around providing convenient, comfortable care that is focused on getting the best outcomes for patients, while keeping families informed and educated.

Streamlined Communication

As a University Children’s Health Heart Center patient, your child is assigned a Complex Care Coordinator who will streamline communication between all team members. We believe the family is a member of the care team. The consistent, familiar faces of the team are a comforting and reassuring presence for the patient and family.

Family-Centered Design

At University Children’s Health Heart Center, we understand that your child’s hospitalization can be a strain on your everyday normal life. Our Heart Center is designed with certain conveniences that allow families to enjoy the comforts of home so that they can better focus on their child. Some of these conveniences include:

  • Comfortable sleeper sofa in your child's room
  • Hotel-like rooms for extended stays
  • Family lounge
  • Shared kitchen and common areas
  • Kids play areas
  • Internet cafe and work spaces
  • Stocked laundry facility