We are committed to providing quality care to our patients. To ensure timely continued care, we encourage patients to schedule appointments in advance of follow-up due dates. When calling for an appointment, please provide your name, telephone number, reason for visit, as well as any updated contact or insurance information.
While we strive to schedule appointments appropriately, emergencies can and do occur. We strive to give all of our patients the time that they require. For this reason, we kindly request your patience and understanding should a delay or rescheduling become necessary on your appointment date. If you need an appointment, prescription refill or test results, please call during regular business hours.
In order to be respectful of the medical needs of our patients please be courteous and call us promptly if you are unable to attend an appointment. We require that you contact us at least (1) working day prior to your appointment. Appointments are in high demand, and your early cancellation will give another patient the ability to have access to timely medical care.
A “no show” is the term we use when a patient misses an appointment without cancelling it within one (1) business day in advance. A failure to present at the time of a scheduled appointment will be recorded in your medical chart as a “no show”. An administrative fee of $25.00 may be billed to your account, and you will be sent a letter alerting you.
Please inform the clinic staff of which pharmacy you use and update us if this should change. Please allow one to two days for refill requests. We encourage our patients to review their medications prior to their office appointments and to request refills at that time, if needed.
As a means of ensuring timely communication with our patients, we strongly encourage you to sign up for the myUHS Patient Portal, which can provide a quick and easy method for reviewing and downloading health information and results, requesting medication refills and securely emailing your provider. As a new patient, you will receive instructions on how to sign up for the Patient Portal. If you have questions or need assistance, please feel free to speak with a member of our reception team.
Per HIPAA guidelines, copies of medical records must be requested in writing. To ensure your privacy, a form for release of medical information must be completed prior to receipt of these materials. The law allows medical offices 30 days to complete requests for records. However, our medical records department puts forth every effort to respond to these requests in a timely manner.
Knowing your complete medical history is a very important part of providing quality care. Please notify your provider if you have been seen at another clinic or hospital so we may request records. You may contact your provider through the myUHS Patient Portal or by calling the clinic directly. Your health care team will help to coordinate the transition of your medical history to your personal health record.
NurseLink gives you direct access to the nursing expertise of University Health. Our telephone triage system is available for our patients 24 hours a day. Our caring nurses will answer your medical questions and advise you about the appropriate location to go for your health care needs. Speak with one of our nurses today at 210-358-3000. In an emergency, always call 911.
Being part of the University Health family means that you play a very important role in your care. We give our patients access to resources so that you can better participate in the process of becoming and staying healthy.
You will receive education tools and resources during your visits with your health care team. You may also access resources through the University Health Health Library at any time.
If you require a translator, please let us know in advance of your appointment and we will arrange for an interpreter.
For more information, please visit Translation Services.
We offer equal access to our services regardless of your insurance status. University Health offers a financial assistance program through CareLink for qualified patients who do not have private or public health insurance.