Discrimination is against the law.
University Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
University Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. University Health values the diversity and inclusion of our patients, their visitors, employees, physicians, volunteers, students and others.
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English such as:
- Qualified interpreters
- Information written in other languages
If you need these services, call Language Assistance Services at 210-358-6000.
If you feel Language Assistance Services have been denied, please call the Section 1557 Coordinator at 210-743-6299.
If you believe that University Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Mr. Antonio Arrey, Section 1557 Coordinator
4502 Medical Dr. San Antonio, Texas 78229
Relay Texas: 711
You can file a grievance in person, over the phone, by mail, fax or by email. If you need help filing a grievance, the Section 1557 Coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-868-1019, 800-537-7697 (TDD)