Enrolling in CareLink or Renewing Your Membership

Make an appointment and bring these three required documents:


You are required to provide one form of identification for each household member applying for CareLink:

  • Driver’s license
  • State identification card
  • Resident alien card
  • Birth certificate (for children only)
  • U.S. immigration card
  • U.S. naturalization, citizenship or other approved federal documents
  • Passport


You are required to provide proof of Bexar County residency for the last 12 months. Here are some examples:

  • Household bill (electric or water)
  • Lease agreement
  • Medicaid/Medicare/CHIP letter
  • Attorney General letter
  • Food stamp letter


You will need to provide proof of ALL family income for the past 30 days. Here are some examples:

  • Paycheck stubs showing name, date, employer, and gross earnings
  • Wage verification form signed by your employer
  • Document verifying sponsor, who must offer his/her source of income, telephone number, and address
  • Final divorce decree showing amount of child/alimony support
  • Proof of retirement income
  • Copies of documents or checks from federal/state agencies
  • Texas Workforce Commission (TWC) notice of benefits
  • Social Security disability award letter
  • Income Tax Return (current and complete form)

Once you are enrolled, you will receive a Member ID Card. Please bring this card with you to all medical appointments. Here is a sample card:

  • CareLink member ID card 2014Medical Record Number (MRN)
  • Member’s Information (name, date of birth, and gender)
  • Name of Primary Care Provider (PCP)
  • Copayment amounts (Pharmacy, Emergency Center, and ExpressMed Clinics)
  • Effective and termination dates
  • Telephone numbers to contact the Member Services department and NurseLink

CareLink is required to report possible identity fraud and may result in disqualification or even loss of CareLink membership.

*CareLink reserves the right to request additional documents.

adobe file icon Pdf files require Adobe Acrobat Reader to view. You can download Acrobat Reader for free from Adobe's Web site. Please follow the link below to download the program.

get adobe reader