When You Arrive

Patient Experience Is Part of Our Expertise

University Health System offers three convenient, state-of-the-art Outpatient Surgery Centers. From the moment you arrive, we strive for the best patient experience. We establish an open line of communication with you in the days leading up to your outpatient surgical procedure so you know what to bring. On the day of your surgery, we commit to being open and honest about what to expect during and after surgery.

Meeting Your Expectations & Your Standards

We set high standards in outpatient surgery. Our goal is to make this process as smooth as possible for you and your family.

Day of Surgery

Please arrive one hour before your scheduled surgery time, unless you’ve been told otherwise. This helps to ensure your surgery starts on time.

Step-By-Step Process

When you arrive, you will be greeted by one of our staff members at the desk in the outpatient surgery waiting room. You can expect:

  • One of our nurses to check you in after you complete your paperwork
  • Questions about your health history
  • One of our anesthesia doctors to visit with you

While we want to be efficient and respectful of your time, your state of mind is our first priority. If you’re nervous, anxious or have any questions, please let us know.

We’re here to walk beside you during and after your surgery.

Learn more about the outpatient surgery experience you or your child can expect.

Surgery for Children

Children rarely have experience with outpatient surgery or anesthesia. That’s why we are sensitive to the unique emotional needs of children facing a surgical procedure.

If your child is having surgery, you will:

  • Stay with your child in every area of the Outpatient Surgery Center, except the room where the surgery takes place
  • Receive a report from the surgeon immediately following the procedure
  • See your child in the recovery room shortly after the surgery is over

Support of Family & Friends

We know it’s important for you to have the support of family and friends when you have surgery. Invite your family to stay with you while you’re in the Outpatient Surgery Center until you’re ready for surgery.

Things to keep in mind:

  • Bring a picture ID with you
  • Bring a list of your medications
  • Leave valuables like jewelry at home
  • Wear something comfortable, and bring a sweater if needed
  • Remember your glasses or contacts
  • Please bring only one or two visitors with you
  • Please do not bring children who are not having surgery
  • Bring a favorite toy or something for your child to do until surgery
  • Wireless Internet is available for your convenience

We’ll keep in touch with your family during your surgery to let them know how you’re doing.

After Surgery

You will recover from surgery in the Post Anesthesia Care Unit (PACU) after your surgery. The nurses will monitor you closely. It’s important to let your nurse know if you’re in pain. He or she will give you medicine to control the pain, or you also may receive patient-controlled analgesia (PCA).

Other considerations you should be aware of as you recover and prepare to go home:

  • Parents may see small children as soon as they are awake
  • One or two visitors may stay with you in the recovery room
  • Surgeon will talk to your family while you’re in the recovery room