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MyChart Frequently Asked Questions

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Contact MyChart support by calling 210-358-4980 or emailing

MyChart Frequently Asked Questions

Your MyChart questions answered on topics about enrollment, after enrollment, your health record, MyChart for families, and technical issues.

What Is MyChart?

MyChart is a web-based application that offers patients personalized and secure online access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can:

  • Request medical appointments
  • View your health summary from the MyChart electronic health record
  • View test results
  • Request prescription renewals
  • Access trusted health information resources
Is there a fee to use MyChart?

No, MyChart is a free service offered to our patients.

How do I sign up?

During Your Visit:

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable them to log in and create their own username and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.


Visit MyChart Enrollment for step-by-step instructions on how to sign up for MyChart online.

Can you send me a new activation code if I have lost it, let it expire or did not receive it?

Contact us at MyChart Patient Support at 210-358-4980 and after we verify your identity, a new code will be provided.

After Enrollment
What can I expect after my first clinic visit?

After your first clinic visit, you can access the following additional features in MyChart:

  • Refill prescriptions
  • View additional test results, such as imaging, pathology and microbiology results
  • Link your University Health account to your MyChart at other organizations, such as UT Health
  • Schedule appointments with your care team
  • View your medications, problems and allergies
  • Complete E-Visits, which can save you a trip to the doctor’s office

I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 210-358-4980 to request a new, secure password. If you simply want to change your password, you can do so any time by clicking the "Forgot password" link on the sign-in page to reset your password online.

Where can I update my personal information (e.g. home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

Your Health Record
When can I see my test results in MyChart?

Most test results are released to your MyChart account automatically. If there is a result that requires additional review by your physician, it will generally appear on your MyChart within 1-12 days.

Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results can be accessed through MyChart. Tests of a very sensitive nature will be released after physician review and/or a verbal conversation has occurred.

Can I view radiology images in my MyChart account?

No. Images can be picked up at the Radiology Clinic at University Hospital, 4502 Medical Drive, San Antonio, TX 78229-4496.

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. You can also send a request to update your record through MyChart that will be reviewed by your clinic. Your health information is reviewed and updated in your electronic medical record at each visit.

What do I do if the medical information I need is not available in my MyChart account?

You can request a copy of your records by filling out the HIPAA Compliant Authorization form and returning the completed form to University Health. You can download the form from our website or call the MyChart Patient Support line at 210-358-4980 to request a form then fax it to our Medical Records Department at 210-358-5936. You can also request the form and submit it in person at all University Health locations or by mailing it in to University Health, Attention: Release of Information, Medical Records Department/MS-26-2, 4502 Medical Drive, San Antonio, TX 78229-4496.

How can I share my medical information with someone?

Careful consideration should be given before sharing your own medical information. A patient may allow another individual view access by simply selecting Share My Record from the Health menu. From there, you can select "Friends and family access" and modify or add new access to your health record.

MyChart for Families
Can I view a family member's health record in my MyChart?

Yes, you can with appropriate and documented authorization by the patient. There are some exceptions regarding teens’ privacy. Please see FAQ below. The sharing of health records requires the granting of “proxy access” and allows a parent/guardian or trusted individual permission to log in to a member’s personal MyChart account and then connect to information allowed by the member. To obtain proxy access, you must first complete a Proxy Consent Form. You can download the form, or by picking one up at your doctor’s office and/or clinic, or by contacting MyChart Patient Support at 210-358-4980 and requesting a form then faxing it in to our Medical Records Department at 210-358-5936.

Can I view my teen's medical information through MyChart?

No. State and Federal laws prohibit us from releasing certain types of medical information to the parent or guardian of a minor patient age 13 or older without consent of the minor patient. When a minor patient reaches age 13, the information released to the minor’s MyChart account will be restricted.

Can my spouse and I share one MyChart account?

No. Due to the sensitive nature of medical information, each adult must establish his or her own MyChart account.

Can I get medical advice for a family member from my MyChart account?

This is not recommended. MyChart offers direct access to your personal health record, communicating about another individual's information would place their information in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

Other Questions
Can I link my University Health MyChart account with my UT Health MyChart account?

Yes, you can link your accounts. Follow the step-by-step instructions below to link your accounts using the MyChart mobile app.

Download the MyChart App on Your Mobile Device

If you do not already have the MyChart mobile app installed on your mobile device, please install it now.


Link Your University Health MyChart with UT Health's MyChart Through the Mobile App

  1. Before you link accounts, make sure you are logged in to both accounts.
  2. In your University Health MyChart account, click on the three dots on the upper right hand side and select Account Settings.
    MyChart Home Screen
  3. In Account Settings, scroll down and click on Link My Accounts.
    MyChart Account Settings
  4. In the search bar, enter the account you want to link. Since you are currently in University Health MyChart, search for UT Health San Antonio.
    MyChart Link Accounts
  5. Once your account is linked, you can click on the tab titled Linked Accounts, found at the top of your screen, to see which and/or how many accounts you are linked to. If you wish to unlink any account, simply click on Unlink.
My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If it has not been 30 days since you received it, e-mail us at or call our MyChart Patient Support Line at 210-358-4980.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, passwords and dual factor authentication if you choose to opt-in. You are in control of your password, and your account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website. You should not share your password with anyone.

What is your privacy policy?

MyChart is licensed to University Health from the Epic Systems Corporation and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given to your health records. Your information will never be sold or leased by MyChart or University Health.

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer, Chrome, Firefox, etc.) or an Apple or Android smartphone.

Can I create a MyChart account with my smartphone?

Yes. This will require an activation code. To obtain an activation code, you can e-mail us at or call our MyChart Patient Support Line at 210-358-4980. Once your account is established, you can download the MyChart application on your smartphone then, select University Health San Antonio. Once your identity is verified and associated with your smartphone, you will receive a link to accept. By accepting, your information will be populated onto your MyChart mobile application.

Can my University Health and UT Health account use the same login credentials?

No. Your University Health and UT Health MyChart accounts require separate user names and passwords.

I was logged out of MyChart, what happened?

We aim to protect your privacy and the security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period.

What should I do if I have a question about my bill?

Please contact Patient Business Services at 210-358-3260.

Who do I contact if I have further questions?

You may e-mail us at, or you can call our MyChart Patient Support Line at 210-358-4980.