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Inclement weather

Saturday, February 20

We are opening our ExpressMed urgent care inside the Emergency Room at University Hospital at 1 p.m. on Saturday, Feb. 20. When you come to the Emergency Room, ask for ExpressMed and you will be taken there.

Today's hours will be 1-8 p.m. Normal hours will start again tomorrow, 7 a.m.-8 p.m. Our ExpressMed will remain in our Emergency Room until further notice.

Friday, February 19

Status of patient care services

Some University Health dialysis locations are opening Friday, Feb. 19 afternoon and will continue to operate Saturday and Sunday. All patients are being contacted to be scheduled. University Health dialysis patients should call 210-743-9800 if they have not already been scheduled. VIA Trans service for dialysis patients has resumed operations.

The Robert B. Green ExpressMed Clinic will resume normal operating hours on Saturday, Feb. 20.

All clinics inside the Medical Center Pavilion will remain closed until at least Tuesday, Feb. 23 due to the need to make weather-related repairs.

University Health Southwest also had weather-related damage and will be closed through at least the end of next week. Patients with appointments next week can continue with Telehealth visits. Pediatricians will see patients next week at the Edgewood Clinic and Women's Health patients will be contacted about seeing their provider at either our South Flores or Zarzamora location.

The Pharmacies at Robert B. Green Campus, Texas Diabetes Institute and Southeast Clinic are open and have resumed normal business hours, including weekends. The Discharge Pharmacy at the hospital is now back to 24/7 operations. Southwest and Pavilion pharmacies remain closed to due weather-related damage. Those who normally use the Southwest clinic should go to the Texas Diabetes Institute. All pending prescriptions from all locations are being mailed or delivered, unless patients call to let us know they want to pick them up in person.

The Pre-procedure Testing Clinic will open Sunday from 7 a.m. - 3:30 p.m. This clinic is reserved for patients scheduled to have a procedure at University Health.

The University Hospital Operating Room and all University Health ambulatory surgery centers are expected to resume normal operations on Monday, Feb. 22.

More information on outpatient clinical services will be available here after a complete assessment of all locations to ensure they can safely operate.

Blood Shortage

There is a critical shortage of blood products in our community. If you are able to donate, please schedule an appointment by calling 210-358-2812. Your blood donation is desperately needed and can help save a life.

Wonderland COVID-19 Vaccine Site

Due to the continued freezing temperatures this morning and the timing of the vaccine's arrival, University Health COVID-19 Vaccine site at Wonderland of the Americas is closed today, Friday, Feb. 19. Those with appointments to get the vaccine on Friday will automatically be rescheduled (see below).

We understand many people were not able to make their appointments this week due to the weather and have scheduled make-up days for Saturday, Monday and Tuesday:

*Coming at your appointed time is important and will help reduce lines. However, if you absolutely must come at a different time, you will not be turned away as long as you come to Wonderland on your new scheduled day.

Thank you for your support and understanding. The vaccine team at Wonderland is working very hard to ensure everyone can get vaccinated as efficiently as possible despite these very challenging circumstances.

Clarification on COVID-19 Appointments

There has been some confusion about when people should come for their Wonderland vaccine appointments that were rescheduled due to weather. Please update and share this information so that people can know to come on the correct day that they are scheduled.

Only Monday (2/15) and Tuesday (2/16) appointments have been moved to Saturday (2/20).

The University Health COVID-19 vaccine site at Wonderland of the Americas will be closed today, Friday, Feb. 19. Those with appointments to get the vaccine today will automatically be rescheduled for Tuesday (see below).

We understand many people were not able to make their appointments this week due to the weather and have scheduled make-up days for Saturday, Monday and Tuesday:

  • All Monday, Feb. 15 appointments have been rescheduled for Saturday, Feb. 20 at the same time.*
  • Those who missed their appointment on Tuesday, Feb. 16, who did not come the next day, should come on Saturday, Feb. 20, anytime between 8 a.m. and 8 p.m.
  • Those who missed their appointment on Wednesday, Feb. 17, may come on Saturday, Feb. 20, Monday, Feb. 22 or Tuesday, Feb. 23, anytime between 8 a.m. and 8 p.m.
  • All Thursday, Feb. 18 appointments are rescheduled for Monday, Feb. 22 at the same time. *
  • All Friday, Feb. 19 appointments are rescheduled for Tuesday, Feb. 23 at the same time.*

*Coming at the appointed time will help reduce lines. However, if people are not able to come at that time, they will not be turned away as long as they come to Wonderland on their new scheduled day.

Thursday, February 18

Patient care services

All University Health dialysis patients are asked to call 210-743-9800 so we can make sure they are receiving their treatments.

The ExpressMed at the Medical Center Pavilion will open Friday, Feb. 19 at 12 noon. Many University Medicine Associates providers will continue to see patients on Friday via Telehealth.

Many of the clinics inside the hospital will open at noon on Friday. We will update our website with more information by the end of the day. Please continue to check our website for updates: Update on winter storm warning | University Health (universityhealthsystem.com)

The Ambulatory Surgery Center at the MARC will open on Friday, so those with procedures scheduled should come as planned. Patients scheduled to have their procedure at the downtown Robert B. Green surgery center will be called if their case can be moved to the MARC, otherwise they will be rescheduled.

All other University Health outpatient clinics will continue to remain closed until power and water pressure issues are resolved.

COVID-19 Vaccine at Wonderland

Good news – we expect to receive additional vaccine tomorrow.

Due to the continued freezing temperatures expected tomorrow morning and the timing of the vaccine's arrival, the University Health COVID-19 Vaccine site at Wonderland of the Americas will be closed on Friday, Feb. 19. Those with appointments to get the vaccine on Friday will automatically be rescheduled (see below).

We understand many people were not able to make their appointments this week due to the weather and have scheduled make-up days for Saturday, Monday and Tuesday:

All Monday, Feb. 15 appointments have been rescheduled for Saturday, Feb. 20 at the same time.*

Those who missed their appointment on Tuesday, Feb. 16, who did not come the next day, should come on Saturday, Feb. 20, anytime between 8 a.m. and 8 p.m.

Those who missed their appointment on Wednesday, Feb. 17, may come on Saturday, Feb. 20, Monday, Feb. 22 or Tuesday, Feb. 23, anytime between 8 a.m. and 8 p.m.

All Thursday, Feb. 18 appointments are rescheduled for Monday, Feb. 22 at the same time. *

All Friday, Feb. 19 appointments are rescheduled for Tuesday, Feb. 23 at the same time.*

*Coming at the appointed time will help reduce lines. However, if people are not able to come at that time, they will not be turned away as long as they come to Wonderland on their new scheduled day.

Thank you for your support and understanding. The vaccine team at Wonderland is working very hard to ensure everyone can get vaccinated as efficiently as possible despite these very challenging circumstances.

Wednesday, February 17

Clinics and Hospital - All clinics will be closed tomorrow morning, Thursday, Feb. 18. Those that are able to offer services will open at noon tomorrow. Patients should check our website to see which clinics will be open tomorrow afternoon. All elective procedures scheduled for Thursday, Feb. 18 at the downtown Robert B. Green campus and the Medical Arts and Research Center (MARC) will be postponed. At University Hospital some elective procedures will continue. Patients scheduled for a procedure at University Hospital on Thursday, Feb. 18 should confirm with their doctor.

Vaccine site at Wonderland – We are currently evaluating our vaccine supply, as the doses we expected to receive today have not arrived. We are also looking at the latest weather information as the safety of our patients and staff is our highest priority. We expect to have an update on plans for tomorrow’s vaccine operations by 4 p.m.

Tuesday, February 16

The vaccine site at Wonderland Mall is open today, Feb. 16, until 8 p.m. and will be open tomorrow, Feb. 17, from 8 a.m. to 8 p.m. We encourage those with vaccine appointments to please take their time and drive carefully. They will not be turned away if they are late for their appointment. We know getting this vaccine is extremely important to the people who've made these appointments, and many people have been able to make it in.

If people cannot safely travel to the center today, they should email us on Wednesday, Feb. 17 at corporate.communications@uhs-sa.com and we will provide further information regarding rescheduling their appointment.

We will keep all University Health ambulatory clinics, ExpressMed, and surgery centers closed through tomorrow, Wednesday, Feb. 17. Elective surgeries scheduled for tomorrow in the hospital also will be postponed.

As a reminder, people who had vaccine appointments for Monday, Feb. 15, have been rescheduled for Saturday, Feb. 20 at the same time. Please check our website for any updates about closures and rescheduling. University Health will continue to provide updates on weather-related changes on our website at www.universityhealthsystem.com/crisis

Monday, February 10

Due to icy road conditions, all University Health outpatient clinics, ExpressMed urgent care, and ambulatory surgery center will be closed tomorrow, Tuesday, Feb. 16.

The Wonderland Mall vaccine site WILL be open tomorrow from 8 a.m. to 8 p.m. We urge people who have vaccine appointments tomorrow to take their time and drive carefully. They will not be turned away if they arrive late. As a reminder, people who had vaccine appointments for Monday, Feb. 15, have been rescheduled for Saturday, Feb. 20 at the same time. Please check our website for any updates about closures and rescheduling.

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