Trauma-Informed Care Training

Ready to change your organization’s environment? Learn about trauma-informed approaches and what you can do to make yourself and your organization more knowledgeable on trauma-informed practice. See ACE Interface training schedule.

What We Provide

  • Curated, personal learning sessions and module courses on how to be trauma-informed
  • 1-on-1 support from The Institute team
  • Customized Trauma-Informed Implementation Guide
    • A “toolkit” for your journey to becoming trauma-informed
    • Includes manual, resources, action steps for certification, and more
  • Trainings utilize the industry’s two leading trauma-informed teachings: ACE Interface, and CRI Resilience Building.

This effort is a part of the Trauma-Informed San Antonio Project, which strives to inspire and put into practice social and cultural change for our community.

What You Can Expect

ACE Interface

Module I (Basic course; 1 ½ hour training session)

In the ACE Interface course you will learn about the Adverse Childhood Experiences (ACE) study, along with neurobiology that explains why ACEs have an immense effect on people’s lives, and what we can all do to dramatically improve health and resilience for this and future generations.

Coming Soon: Module II  (Advanced course; 2 hour training session)

This course will expand on the basic ACE Interface Practice and how the implication of ACE’s from child to adult impacts human behavior. Course includes practical applications that will test your skills and skills in trauma-informed care. It provides a more in-depth learning modality for service providers, law enforcement, and others concerned about the resiliency and wellbeing of individuals who have experienced trauma.


Course I

Module I (Basic course; 1 hour training session)

This course will introduce the KISS Framework, NEAR science and the Building Resilience concepts that will encourage you to self-reflect and interact by embracing the tool that you will learn within the training session. Also realizing how ACE’s can be encompassed to building your own resilience in life.

Module II (Advanced course; 1 hour training session)

Builds on tools to delve into Beneath Behavior and learning how to practice R.O.L.E. This course will guide you and develop your internal process on how to react to life’s challenges that include the work environment. You will learn practical skills that will benefit you on your individual growth.

Course II

Module I (2 hour training session)

This course will introduce a basic Trauma Supportive role where we will encourage you to self-reflect and embrace tools that will be supportive of others.

Implementation Guide

This course is a 2 hour session in which the Institute will work with your organization and train on the Domains and Standards to accomplish organization Level I: Trauma-Informed Certification. This course will guide your organization to achieved Level I readiness in preparation for certification.

By the end of these trainings, your organization should be able to successfully complete the Trauma-Informed Care Organization Checklist.

Trauma-Informed Care Organization Checklist

This checklist serves as an internal document to assist your organization on its journey to becoming Trauma-Informed Care Certified. You can begin by checking off the steps that have either been started or completed in the organization. From there, we encourage you to continue completing the checklist so that your organization becomes well-rounded in Trauma-Informed Care approaches.

Domain I: Safety - Physical & Interpersonal

  • The organization provides a safe and culturally relevant environment for staff, clients, and other stakeholders. 
  • Discuss and review the structure of your physical facilities so it doesn’t create the possibility of retraumatization of consumers (e.g. a welcoming atmosphere).

Domain II: Transparency & Trustworthiness

  • Organization welcomes critical feedback and responds in a trauma-sensitive manner.
  • Staff, clients, and other stakeholders understand and follow appropriate boundaries.
  • Clients understand the services provided and consent appropriately; Materials are culturally appropriate, consistent and accurate.
  • Staff are knowledgeable about the cultures represented by the consumers served and able to provide services and materials in the consumer’s primary language.

Domain III: Respect & Empowerment

  • Organization incorporates trauma-informed language in critical documents; expectations understood by all staff.
  • Organization communicates clearly with clients, staff and stakeholders.
  • Organization maximizes choice with clients, staff and stakeholders.

Domain IV: Collaboration & Policy

  • All appropriate personnel complete basic orientation on STTIC domains, standards, and definitions.
  • Organization has defined procedures for maximizing collaboration with key stakeholders (staff-supervisor, client- provider, board-leader, etc.)
  • Organization makes improvements based on feedback from clients, staff and other stakeholders; change procedures are trauma-informed.
  • Organization understands the sector’s policies that facilitate and inhibit the organization’s TIC implementation.

Domain V: Skill Building & Emotional Intelligence

  • Organization prioritizes learning and emotional intelligence of staff, clients and other stakeholders.
  • Organization values individuals’ strengths; Staff understand how their work is trauma-informed.
  • Staff engage in organization supported staff resilience opportunities.
  • Organization makes an administrative commitment to direct resources toward ensuring that knowledge about trauma is integrated into the service delivery practices in the organization.