EpicLink

EpicLink securely connects referring providers and staff to specific patient information in University Health System's electronic health records and UT Health San Antonio resources.

Community Providers

Community Providers are organizations such as, but not limited to: primary care/specialty physicians and advanced practice professionals, urgent care clinics, free-standing emergency departments, and dialysis centers.

With EpicLink, as a referring community provider or staff member, you can:

  • Easily make referrals online
  • Have secure access to your patients' health records
  • Receive results and notifications in real time
  • Send HIPAA-compliant messages to University Health System providers
  • See specialists' referrals, discharge instructions, lab results, diagnostic test results and more

For access, please request the EpicLink access agreement and related paperwork at EpicLink@uhs-sa.com

Post-Acute Care

EpicLink for post-acute facilities

Post-acute entities that interact with University Health System discharging facilities can apply for EpicLink access that allows them to accept and deliver secure communications electronically.

With EpicLink, nurses, managers, and physicians at post-acute facilities can:

  • Electronically accept discharge placement requests sent from University Health System
  • Have view-only access to your patient’s health records while they’re at University Health System
  • Securely send HIPAA compliant messages to University Health System

For access, please request the EpicLink access agreement and related paperwork at EpicLink@uhs-sa.com

Request Access

How new sites or practices can request access

For access, please request the EpicLink access agreement and related paperwork at EpicLink@uhs-sa.com

Adding new users to an existing site or practice

New user requests for an existing site or practice must be submitted by the organization’s site administrator at EpicLink@uhs-sa.com.

Frequently Asked Questions

What is EpicLink?

EpicLink is a secure web portal that connects providers to information stored in University Health System’s EMR for our shared patients. Through EpicLink, providers can enter referrals to specialists, order labs and/or imaging to be performed at University Hospital, and view patient records with whom they have an existing relationship.

Key Features of EpicLink

  • Ability to review records for patients with an existing relationship
  • Referral submission & status tracking
  • Includes referrals to specialists and orders for labs/imaging
  • Event notification to providers of important clinical events (e.g., inpatient admission/discharge, ED visit, lab results, etc.)
  • Secure health messaging

How does EpicLink work?

EpicLink provides registered users with secure access to their patients’ electronic health record information and test results from University Health System as well as other functionality noted above. EpicLink uses industry-standard encryption technology, ensuring access is only available to those authorized to view patient data. To access EpicLink, registered users will need a computer with an internet connection. Demonstrations are available to organizations interested upon request.

Is there a fee for using EpicLink?

University Health System provides EpicLink at no cost to community users.

Is training required to use EpicLink?

Yes, training is required for users to gain access to EpicLink. University Health System will offer online training for your site. EpicLink also contains embedded tools that provide tips and suggestions as you navigate.

Will EpicLink interface with my EHR?

No, EpicLink is a web-based platform and does not offer the ability for an interface.

Can community users download/print from EpicLink to load results into their own EHR?

Yes, the system allows for either printing and/or downloading a PDF.

Does the tool have the ability to send text notifications when an In-Basket message is received?

Yes, text notifications are possible and are potentially available upon go-live in May 2020. Details are still being worked out as to what events will trigger a text notification.

Can community users both send & receive referrals within EpicLink?

Yes, organizations can both send referrals to us, and receive referrals from us.

Do community users need to have access to both University Health System & UT Health EpicLink to send referrals to us and view related records?

No, users can utilize one platform to send referrals to our collective organizations and subsequently review the records as part of our Care Everywhere implementation.

When will EpicLink become available?

The official registration process began in January of 2020 and the site will be available starting in May of 2020. To ensure a smooth transition with this new system, community provider access will be rolled out in a phased approach throughout the summer months.

How do I sign up for EpicLink?

Access is granted at an organizational level and requires the completion of an Access Agreement and Privacy & Security Questionnaire by an authorized representative of the organization, as well as a Confidentiality Agreement and User Request Form for each individual user that will need access.