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University Health

Collaborative Care

Collaborative Care

Collaborative Care provides exceptional health care in which patients, families and providers partner together to integrate high-quality care in all disciplines to best meet patient needs. Our team includes nurses, physicians (attending/residents), medical students, pharmacists, social workers and physical therapists from UT Health San Antonio and University Hospital.

The Collaborative Care initiative was piloted in January of 2015 by an interprofessional team of staff from the Division of General and Hospital Medicine from the UT Health San Antonio and University Hospital. The model’s continued success has been recognized at many local and national conferences.

 University Health Mission

The mission of the University Health is to promote the good health of the community by providing the highest quality of care to both inpatients and outpatients, by teaching the next generation of health care professionals and by supporting research thereby advancing medical knowledge and improving the delivery of patient care. 

UT Health San Antonio Mission

The mission of UT Health San Antonio is to make lives better through excellence in education, research, health care and community engagement.
Strategies for achieving this mission are:

  • Educating a diverse student body to become excellent health care providers and scientists
  • Engaging in research to understand health and disease
  • Commercializing discoveries, as appropriate, to benefit the public
  • Providing compassionate and culturally proficient health care
  • Engaging our community to improve health
  • Influencing thoughtful advances in health policy

Patient Family Partnerships

Inpatient Patient Family Advisory Council (IP PFAC)

Inpatient Patient Family Advisory Council (IP PFAC) group photo

The Inpatient Patient Family Advisory Council (IP PFAC) was created in October of 2015 to help improve the quality of our hospital’s care for all patients and family members. This council provides patients and their families an opportunity to share their experiences with hospital administration, other patients and their families to improve the delivery of care. PFAC members are volunteers who graciously dedicate one hour of their time the second Tuesday of every month.

“Healing is all about positive attitude and proper care. The PFAC gives this and more.” - Barbara and Vickie, PFAC Members

“I am excited and honored to be involved with the PFAC meetings. These meetings help to see both sides of the matters in caregiving. Collaboration at these meetings will bring better relationships and understanding to the healing process one needs.” - Dr. Kornsawad

Meetings are held the second Tuesday of the month from 5:00-6:00 p.m.

Primary Care Patient Family Advisory Council (PC PFAC)

Primary Care Patient Family Advisory Council group photo

The PC PFAC was created in February of 2018 to help improve the quality of our clinic’s care for all patients and families at the Robert B. Green Clinic.

Our PC PFAC Mission Statement

The Primary Care Patient Family Advisory Council (PC PFAC) at Robert B. Green in conjunction with UT Health San Antonio is made up of patient and families, staff and providers to support and serve each other. Through our service and partnership, we commit to care for each other by listening, developing trust and encouraging everyone to have a voice. Together, our goal is to decrease suffering, impact care, develop actionable outcomes and create a better experience for all.

Meetings are held the third Tuesday of the month from 5:00-6:00 p.m.

For more information about joining the PFAC, please contact us, or complete the PFAC volunteer application form for consideration.


High-quality, patient centered care begins long before a patient enters our hospital. It starts with research. Since 2015, our research work has been recognized across the nation by accredited societies.

Data gathered during collaborative care pilot shows a shift in the overall conversation as noted by the data below: 

Traditional Hallway Rounds pie chart. Pharmacy 2%; Patient and Family 5%; Medical Team excluding medical students 70%; CC/PT 0%; Nursing 0%; Medical Students 23% Fully collaborative rounds pie chart. Pharmacy 4%; Patient and family 17%; Medical team excluding medical students 34%; CC/PT 12%; Nursing 13%; Medical Students 20%


When comparing the actual length of time that occurs between Traditional Rounds and Collaborative Care Rounds, we found very little change overall in terms of time. However, our research showed that the percentage of engagement with the patient showed a significant increase. 

Collaborative care rounds horizontal bar chart.