Information about COVID-19 vaccinations and new visitation guidelines.
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University Health

Interim Visitation Guidelines

Interim Visitation Guidelines

Since COVID-19 first made an appearance in San Antonio, temporary new patient and visitor screening guidelines went into effect at all University Health locations. We made these decisions to minimize risk to our patients, staff and community. 

We are conducting screening questionnaires and a fever check at all University Health locations. Only visitors without symptoms and without exposure are allowed to enter our facilities. All visitors must wear a mask or face-covering.

If you are experiencing symptoms of COVID-19 such as shortness of breath, cough and/or fever, please call your primary care physician (PCP) to discuss next steps. If you do not have a PCP, please call any urgent care location in the community - please do not walk in without calling first. At this time, only patients with COVID-19 symptoms will have samples collected for testing.

It’s important if you fit those criteria that you do not walk into a medical facility without calling first. If we expect you, we will know how to best care for you while keeping our other patients and staff safe.

To protect the safety of patients, staff and visitors during the COVID-19 pandemic, University Health has put the following visitor guidelines in place:

University Hospital

What to Expect When Visiting the Hospital:

Please take note of the following changes and requirements, but remember to keep informed for additional guidance as we battle to control the COVID-19 pandemic.

Effective Wednesday, July 28, 2021

To ensure a safe care environment, University Hospital is currently not permitting visitors with the exception of individuals deemed necessary to the patient’s care.

Visitors deemed necessary to the patient’s care include:

  • 1-2 parents or guardians for pediatric and neonatal intensive care unit (NICU) patients
  • 1 support person for labor & delivery/postpartum patients
  • 1 support person for patients with disabilities or impairments warranting assistance
  • 1 support person/driver for patients in outpatient surgery and outpatient clinics
  • 2 support people for critically ill patients who may be at end of life
  • Good-bye visit from a military member being deployed (with military ID)

We encourage everyone entering our facilities to have received a COVID-19 vaccine.

Visitors must be 14 and older and meet screening criteria.

Entering the Hospital:
  • All hospital visitors and patients who park in the West Garage will take the shuttle to the hospital.
  • Ambassadors will assist in directing visitors to the shuttle.
  • The main entrance of University Hospital will close at 10 p.m. and the shuttles will drop off only at the Adult Emergency Room entrance after 10 p.m.
  • The Children’s Emergency Room will remain open 24/7 for pediatric emergency patients.
  • Only visitors without symptoms and without exposure are allowed to enter the hospital.
  • Visitors and patients will need to stop at a screening table prior to entering the hospital. These are located at the shuttle stop, the Adult Emergency Room entrance and the main entrance. Staff are asking about COVID-19 symptoms (fever, cough and difficulty breathing), as well as exposure, and a fever check.

For Vendors

Prior to entering University Hospital, all vendors must self-screen their staff to help identify potential symptoms of COVID-19. If a vendor does not pass the screening, they will not be permitted to enter University Hospital.

We are so thankful for your efforts in helping us keep our community healthy. We are committed to working with our partners and vendors to communicate wherever possible through email, telephone and video to limit potential exposure.

University Heath Clinics

As the COVID-19 situation continually evolves, it is important that we make every effort to limit the spread of the virus in our community, while still providing the highest possible level of care. All patients, visitors and staff members are required to wear a mask of face-covering at all times.

The pharmacy continues to offer curbside, mail and delivery. Please call and ask your clinic pharmacy about these options.

Laboratory Services

If you require laboratory services, please visit one of our University Health clinics that provide lab services.

Transplant Center

In an effort to continue your plan of care during the COVID-19 pandemic, University Health’s Transplant Center is changing many outpatient visits to “telemedicine,” or video appointments. Your care team will carefully review your individual situation to identify the safest way to provide care for you while minimizing your risk of infection. As the situation is continually changing, it’s important to stay up to date on the changes to standard protocols and how they can affect you.