Interim Visitation Guidelines

March 5, 2021

Since COVID-19 first made an appearance in San Antonio, temporary new patient and visitor screening guidelines went into effect at all University Health locations. We made these decisions to minimize risk to our patients, staff and community. 

We are conducting screening questionnaires and a fever check at all University Health locations. Only visitors without symptoms and without exposure are allowed to enter our facilities. All visitors must wear a mask or face-covering.

If you are experiencing symptoms of COVID-19 such as shortness of breath, cough and/or fever, please call your primary care physician (PCP) to discuss next steps. If you do not have a PCP, please call any urgent care location in the community - please do not walk in without calling first. At this time, only patients with COVID-19 symptoms will have samples collected for testing.

It’s important if you fit those criteria that you do not walk into a medical facility without calling first. If we expect you, we will know how to best care for you while keeping our other patients and staff safe.

University Hospital

For Visitors

What to Expect When Visiting the Hospital:

Please take note of the following changes and requirements, but remember to keep informed for additional guidance as we battle to control the COVID-19 pandemic.

Effective April 15, 2021

To protect the safety of patients, staff and visitors during the COVID-19 pandemic, University Health has put the following visitor guidelines in place:

Given the current improvement in the number of new COVID-19 cases in our community, University Health has eased hospital visitation restrictions in the best interests of our patients and their families. Please know that any rise in the infection rate or increase in COVID-19 hospitalizations will likely lead to a need to go back to a more restrictive visitation policy.

Current visitation guidelines:

  • Hospital patients who do not have COVID-19 are allowed to have visitors throughout their stay.  
    • We do not have strict visiting hours. We encourage family and friends to visit a loved one at any time. Please understand nurses and doctors may place restrictions on the number of people in a patient’s room at one time, or request that visitors leave during a procedure or to allow the patient to rest.
  • Visitors for patients who are positive for COVID-19, or potentially positive for COVID-19, may be permitted only in rare circumstances, as approved by the medical care team and hospital leaders.
    • Compassionate exceptions will be evaluated on a case-by-case basis.

All visitors over the age of two must wear a mask or face-covering at all times. All visitors to University Hospital will be screened for fever, other COVID-19 symptoms and potential exposure. Only those without symptoms and without exposure will be allowed to enter.

Entering the Hospital:
  • All hospital visitors and patients who park in the West Garage will take the shuttle to the hospital.
  • Ambassadors will assist in directing visitors to the shuttle.
  • The main entrance of University Hospital will close at 10 p.m. and the shuttles will drop off only at the Adult Emergency Room entrance after 10 p.m.
  • The Children’s Emergency Room will remain open 24/7 for pediatric emergency patients.
  • Only visitors without symptoms and without exposure are allowed to enter the hospital.
  • Visitors and patients will need to stop at a screening table prior to entering the hospital. These are located at the shuttle stop, the Adult Emergency Room entrance and the main entrance. Staff are asking about COVID-19 symptoms (fever, cough and difficulty breathing), as well as exposure, and a fever check.

Dr. Alsip discusses how we are responding to COVID-19 and what you should do if you think you may have the coronavirus.

For Vendors

Prior to entering University Hospital, all vendors must self-screen their staff to help identify potential symptoms of COVID-19. If a vendor does not pass the screening, they will not be permitted to enter University Hospital.

We are so thankful for your efforts in helping us keep our community healthy. We are committed to working with our partners and vendors to communicate wherever possible through email, telephone and video to limit potential exposure.

University Health Clinics

As the COVID-19 situation continually evolves, it is important that we make every effort to limit the spread of the virus in our community, while still providing the highest possible level of care. All patients, visitors and staff members are required to wear a mask of face-covering at all times.

The pharmacy continues to offer curbside, mail and delivery. Please call and ask your clinic pharmacy about these options.

Lab Services, Specialty and Acute Care

If you require lab services, the following locations are open for your convenience:

Transplant Center

In an effort to continue your plan of care during the COVID-19 pandemic, University Health’s Transplant Center is changing many outpatient visits to “telemedicine,” or video appointments. Your care team will carefully review your individual situation to identify the safest way to provide care for you while minimizing your risk of infection. As the situation is continually changing, it’s important to stay up to date on the changes to standard protocols and how they can affect you.