University Hospital: Interim Visitation Guidelines and Risk Screening for COVID-19

To better protect the health of the community, our staff and our patients all major San Antonio hospitals have developed substantially similar interim visitation guidelines and risk screening for COVID-19. The guidelines may change as we learn more about the virus and CDC gives additional direction. So please stay informed.


Limiting exposure to and containment of the COVID-19 virus.

Symptoms of COVID-19 include:

  • Fever
  • Cough
  • Shortness of breath

For Visitors

What to Expect When Visiting the Hospital:

Please take note of the following changes and requirements, but remember to keep informed for additional guidance as we battle to control the COVID-19 pandemic.

Restricted Visitation

To ensure a safe care environment, University Hospital is currently not permitting visitors with the exception of individuals deemed necessary to the patient’s care. Visitors deemed necessary to the patient's care include:

  • 1-2 parents or guardians for pediatric and neonatal intensive care unit (NICU) patients
  • 1 support person for labor & delivery/postpartum patients
  • 1 support person for patients with disabilities or impairments warranting assistance
  • 1 support person/driver for patients in outpatient surgery
  • 2 support people for critically ill patients who may be at end of life
  • Good-bye visit from a military member being deployed (w/military ID)

Visitors must be 14 or older and meet screening criteria.

Entering the Hospital:

  • All hospital visitors and patients who park in the West Garage will take the shuttle to the hospital.
  • Ambassadors will assist in directing visitors to the shuttle.
  • The main entrance of University Hospital will close at 10 p.m. and the shuttles will drop off only at the Adult Emergency Room entrance after 10 p.m.
  • The Children’s Emergency Room will remain open 24/7 for pediatric emergency patients.


  • Only visitors without symptoms and without exposure or travel history are allowed to enter the hospital.
  • Visitors and patients will need to stop at a screening table prior to entering the hospital. These are located at the shuttle stop, the Adult Emergency Room entrance and the main entrance. Staff are asking about COVID-19 symptoms (fever, cough and difficulty breathing), as well as exposure, high-risk travel history and a fever check.


  • Outside food delivery to the hospital is discouraged.

Limiting Events at All Locations:


  • We strongly suggest that you not travel to areas considered high-risk.
  • High-risk areas are expanding worldwide and the State Department is now advising U.S. citizens to reconsider any travel abroad due to the global impact of COVID-19. Even countries, jurisdictions, or areas where cases have not been reported may restrict travel without notice.

Dr. Alsip discusses how we are responding to COVID-19 and what you should do if you think you may have the coronavirus.

For Vendors


Prior to entering University Hospital or any University Health System location, all vendors will self-screen their staff to help identify potential symptoms of fever, cough or shortness of breath and asked about travel history, including travel to geographic areas with sustained transmission: please refer to

  • Have you had a fever, cough or shortness of breath in the past 14 days?
  • In the last 14 days before symptom onset have you or your immediate household members traveled internationally?
  • In the past 14 days have you been in close contact with a person who is under investigation for COVID-19 while that person was ill?

If the answer is yes to any of these questions, the vendor will not be allowed to enter University Hospital or any University Health System location.

University Health System is thankful for your efforts in helping us keep our community healthy. We are committed to working with our partners and vendors to communicate wherever possible through email, telephone and video to limit potential exposure.

These guidelines may change as we learn more about the virus and CDC gives additional direction. Although San Antonio continues to be a low-risk area, CDC expects that COVID-19 will continue to spread.