What to Expect When Visiting the Hospital:
Please take note of the following changes and requirements, but remember to keep informed for additional guidance as we battle to control the COVID-19 pandemic.
To ensure a safe care environment, University Hospital is currently permitting one visitor per day between the hours of 8 a.m. and 8 p.m. with the exception of individuals deemed necessary to the patient’s care. Visitors deemed necessary to the patient's care include:
- 1-2 parents or guardians for pediatric and neonatal intensive care unit (NICU) patients
- 1 support person for labor & delivery/postpartum patients
- 1 support person for patients with disabilities or impairments warranting assistance
- 1 support person/driver for patients in outpatient surgery and outpatient clinics
- Spouse/Partner, children, parents and siblings may visit critically ill patients who may be at end of life
- Spouse/Partner, children, parents and siblings may visit between 8 a.m. and 6 p.m. palliative/comfort care patients
- Good-bye visit from a military member being deployed (w/military ID)
Visitors must be 14 or older and meet screening criteria.
Entering the Hospital:
- All hospital visitors and patients who park in the West Garage will take the shuttle to the hospital.
- Ambassadors will assist in directing visitors to the shuttle.
- The main entrance of University Hospital will close at 10 p.m. and the shuttles will drop off only at the Adult Emergency Room entrance after 10 p.m.
- The Children’s Emergency Room will remain open 24/7 for pediatric emergency patients.
- Only visitors without symptoms and without exposure are allowed to enter the hospital.
- Visitors and patients will need to stop at a screening table prior to entering the hospital. These are located at the shuttle stop, the Adult Emergency Room entrance and the main entrance. Staff are asking about COVID-19 symptoms (fever, cough and difficulty breathing), as well as exposure, and a fever check.
- Outside food delivery to the hospital is discouraged.
Limiting Events at All Locations:
- We strongly suggest that you not travel to areas considered high-risk.
- High-risk areas are expanding worldwide and the State Department is now advising U.S. citizens to reconsider any travel abroad due to the global impact of COVID-19. Even countries, jurisdictions, or areas where cases have not been reported may restrict travel without notice.
Dr. Alsip discusses how we are responding to COVID-19 and what you should do if you think you may have the coronavirus.
Prior to entering University Hospital, all vendors must self-screen their staff to help identify potential symptoms of COVID-19. If a vendor does not pass the screening, they will not be permitted to enter University Hospital.
We are so thankful for your efforts in helping us keep our community healthy. We are committed to working with our partners and vendors to communicate wherever possible through email, telephone and video to limit potential exposure.
As the COVID-19 situation continually evolves, it is important that we make every effort to limit the spread of the virus in our community, while still providing the highest possible level of care. View currently available locations that are operating at regular hours.
You can call and ask your clinic pharmacy for more information about mailing or delivering your prescriptions to your home address.
We recommend patients opt-in to telehealth whenever possible, but care is still available in-person at some of our locations at this time for specialty or urgent care.
- Please call ahead to ensure the clinic or service at your current care location is still allowing in-person visits.
- If your in-person appointment is confirmed, please call the front desk and remain in your car until contacted by clinic staff.
- To ensure a safe care environment, clinics are currently not permitting visitors with the exception of individuals deemed necessary to the patient’s care. Visitors deemed necessary to the patient's care include:
- You are a minor and need a parent and/or guardian
- You have a disability and need assistance
- You are a senior and need assistance
- At Robert B. Green campus, all patients should enter through the West Main Entrance unless you are an expectant mother. Expectant mothers should enter via the North Entrance by the pharmacy.
In an effort to continue your plan of care during the COVID-19 pandemic, University Health System’s Transplant Center is changing many outpatient visits to “telemedicine,” or video appointments. Your care team will carefully review your individual situation to identify the safest way to provide care for you while minimizing your risk of infection. As the situation is continually changing, it’s important to stay up to date on the changes to standard protocols and how they can affect you.