Interim Visitation Guidelines

Since COVID-19 first made an appearance in San Antonio, temporary new patient and visitor screening guidelines went into effect at all University Health System locations. Only visitors without symptoms and without exposure or travel history are allowed to enter our facilities, some of which have limited hours or have transitioned to telephone appointments. We made these decisions to streamline operations, preserve resources and minimize risk to our patients, staff and community.

Remember to always ask yourself:

  • Have you had a fever, cough or shortness of breath in the past 14 days?
  • In the past 14 days, have you or your immediate household members traveled internationally?
  • In the past 14 days have you been in close contact with a person who is under investigation for COVID-19 while that person was ill?

We are conducting similar screening questionnaires and a fever check at all University Health System locations. Only visitors without symptoms and without exposure or travel history are allowed to enter our facilities.

If you are experiencing symptoms of COVID-19 such as shortness of breath, cough and/or fever, please call your primary care physician (PCP) to discuss next steps. If you do not have a PCP, please call any urgent care location in the community - please do not walk in without calling first. At this time, only patients with COVID-19 symptoms will have samples collected for testing.

It’s important if you fit those criteria that you do not walk into a medical facility without calling first. If we expect you, we will know how to best care for you while keeping our other patients and staff safe.

University Hospital

For Visitors

What to Expect When Visiting the Hospital:

Please take note of the following changes and requirements, but remember to keep informed for additional guidance as we battle to control the COVID-19 pandemic.

Restricted Visitation

To ensure a safe care environment, University Hospital is currently not permitting visitors with the exception of individuals deemed necessary to the patient’s care. Visitors deemed necessary to the patient's care include:

  • 1-2 parents or guardians for pediatric and neonatal intensive care unit (NICU) patients
  • 1 support person for labor & delivery/postpartum patients
  • 1 support person for patients with disabilities or impairments warranting assistance
  • 1 support person/driver for patients in outpatient surgery and outpatient clinics
  • 2 support people for critically ill patients who may be at end of life
  • Good-bye visit from a military member being deployed (w/military ID)

Visitors must be 14 or older and meet screening criteria.

Entering the Hospital:
  • All hospital visitors and patients who park in the West Garage will take the shuttle to the hospital.
  • Ambassadors will assist in directing visitors to the shuttle.
  • The main entrance of University Hospital will close at 10 p.m. and the shuttles will drop off only at the Adult Emergency Room entrance after 10 p.m.
  • The Children’s Emergency Room will remain open 24/7 for pediatric emergency patients.
Screening:
  • Only visitors without symptoms and without exposure or travel history are allowed to enter the hospital.
  • Visitors and patients will need to stop at a screening table prior to entering the hospital. These are located at the shuttle stop, the Adult Emergency Room entrance and the main entrance. Staff are asking about COVID-19 symptoms (fever, cough and difficulty breathing), as well as exposure, high-risk travel history and a fever check.
Meals:
  • Outside food delivery to the hospital is discouraged.
Limiting Events at All Locations:
Travel:
  • We strongly suggest that you not travel to areas considered high-risk.
  • High-risk areas are expanding worldwide and the State Department is now advising U.S. citizens to reconsider any travel abroad due to the global impact of COVID-19. Even countries, jurisdictions, or areas where cases have not been reported may restrict travel without notice.

Dr. Alsip discusses how we are responding to COVID-19 and what you should do if you think you may have the coronavirus.

For Vendors

Prior to entering University Hospital, all vendors must self-screen their staff to help identify potential symptoms of COVID-19. Vendors will be asked about travel history to high-risk areas, including travel to geographic areas with sustained transmission. If a vendor does not pass the screening, they will not be permitted to enter University Hospital.

We are so thankful for your efforts in helping us keep our community healthy. We are committed to working with our partners and vendors to communicate wherever possible through email, telephone and video to limit potential exposure.

University Health System Clinics

As the COVID-19 situation continually evolves, it is important that we make every effort to limit the spread of the virus in our community, while still providing the highest possible level of care.  View currently available locations that are operating at regular hours.

You can call and ask your clinic pharmacy for more information about mailing or delivering your prescriptions to your home address.

We recommend patients opt-in to telehealth whenever possible, but care is still available in-person at some of our locations at this time for specialty or urgent care.

  • Please call ahead to ensure the clinic or service at your current care location is still allowing in-person visits.
  • If your in-person appointment is confirmed, please call the front desk and remain in your car until contacted by clinic staff.
  • To ensure a safe care environment, clinics are currently not permitting visitors with the exception of individuals deemed necessary to the patient’s care. Visitors deemed necessary to the patient's care include:
    • You are a minor and need a parent and/or guardian
    • You have a disability and need assistance
    • You are a senior and need assistance
  • At Robert B. Green campus, all patients should enter through the West Main Entrance unless you are an expectant mother. Expectant mothers should enter via the North Entrance by the pharmacy.

Lab Services, Specialty and Acute Care

If you require lab services, the following locations are open for your convenience:

Transplant Center

In an effort to continue your plan of care during the COVID-19 pandemic, University Health System’s Transplant Center is changing many outpatient visits to “telemedicine,” or video appointments. Your care team will carefully review your individual situation to identify the safest way to provide care for you while minimizing your risk of infection. As the situation is continually changing, it’s important to stay up to date on the changes to standard protocols and how they can affect you.