COVID-19 Vaccine Appointment: Frequently Asked Questions

Where did the online form go for cancelled and no show appointments?

There were so few cancellations and no shows that we decided to remove additional appointment slots from our website. We will open slots up again once we receive a substantial amount of the vaccine from the Texas Department of State Health Services. If you would like to be notified when we open appointments again, you can subscribe to our email list or download our mobile app for push notifications.

What do I need to bring with me to my appointment?

You need to bring an ID and wear a face mask.

What proof do I need for my chronic health condition?

No proof is required. We are relying on the honor system and hoping people will be respectful of the process.

I did not receive a confirmation email. What do I do?

Depending on how your MyChart account is set-up, confirmation emails were not sent to everyone. If you saw the confirmation screen at the end, you are good to go. You do not need to bring anything to your appointment except for your ID. Please remember to wear a face mask!

What do I do if I didn’t receive a confirmation page at the end of registration?

If you did not receive a confirmation page at the end, you are not confirmed and do not have an appointment.

I received an error message at the end of signing up. Am I confirmed?

No. When you receive an error message, it means that the appointment is no longer available. It is likely that someone was able to secure the appointment slot before you.

Where do I go for my appointment?

The vaccine will be administered on the lower level at the Wonderland of the Americas, at Loop 410 and I-10 on Fredericksburg Road. To access parking, enter the parking garage from Fredericksburg Road: 4522 Fredericksburg Rd, San Antonio, TX 78201. We are looking at a larger space upstairs and will likely move at the end of January. Signage will direct you.

I have a chronic health condition that is not listed on your website, am I still qualified for Tier 1B?

The state leaves the door open by saying that the list provided is not comprehensive. If you have questions about whether you should take the vaccine, ask your primary care doctor.

How will I schedule my second dose of the COVID-19 vaccine?

They will schedule your second dose at your appointment for the first dose.

How do I sign up to be on the waitlist?

At this time, there is no waitlist. We assure you, no vaccine will go to waste.

When will more vaccines be available?

At this time, we do not know when we will receive more vaccine. We will keep everyone updated by sharing all updates on social media. We will send an email when appointments open back up if you subscribe to our email list. We will also send a push notification on our UH GO app.

How do I subscribe to the Health Focus email for vaccine alerts?

Visit healthfocussa.net and scroll to the bottom of the page. There will be an option to subscribe. Once you subscribe, you will start receiving our emails.

How do I receive push notifications on my mobile device about vaccine availability?

To receive push notification about vaccine availability, download our app, University Health Go.

I downloaded the app for the first time:

When you open the app for the first time, you will come across a series of screens that will ask for your permission to allow access to certain settings on your phone. 

  1. Click “Next”. 
  2. UH-Go-allow-notification-screen
  3. Then click “Allow”.
  4. UH-Go-allow-button

I already have the app:

  1. On your iPhone, go to Settings.
  2. Scroll down till you find, “UH Go” and click on it.
  3. Click “Notifications”.
  4. Make sure “Allow Notifications” is enabled.

Do you have to be a San Antonio resident to register for an appointment?

No.

How early should I arrive before my appointment? I saw a very long line on TV.

We ask that you please arrive a maximum of 15 minutes prior to your appointment time. If you have an appointment, you will receive your vaccine. Arriving more than 15 minutes early causes delays for everyone.

What precautions are you taking to ensure physical distancing?

There are markers on the ground and security to enforce that physical distancing is being followed.

I made an appointment, but want to give my appointment to a family member who is more high-risk. Can I give my appointment slot to them?

The name on the appointment must match the name of the person receiving the vaccine.

I didn’t write down my appointment time because I thought I would receive an email. How do I confirm the date and time of my appointment?

If you don’t know your exact appointment time, just come on the day you are scheduled during our hours of operation, 8 a.m. to 8 p.m.

What if I need to reschedule the time of my second dose appointment?

There is no need to reschedule time slots if you are still coming on the day of your appointment. Just arrive on the day of your appointment and we will see you.

What if I need to cancel my appointment?

Please email Patient.Relations@uhs-sa.com if you need to cancel your appointment.