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Everyday Extraordinary
More than an urgent care
The changeover to a new EMR was supposed to occur in May, but the coronavirus derailed that plan. Instead, the transition was pushed to July—before anyone realized it would be about the same time the summer surge of cases spread throughout San Antonio.
More than a labor and delivery nurse
You can’t tell a pregnant patient to stop her labor—giving birth is one of the few medical services outside of the emergency room that can’t be rescheduled. But with the imminent threat of COVID-19, caring for laboring women took an extraordinary amount of courage and ingenuity.
More than a doctor
When it became clear that COVID-19 had the potential to become a global pandemic, Dr. Bowling, the University Health infection control team, and the organization’s leaders began planning a response – coordinating with regional emergency response planners as well.
More than a resource center
It began with a barrage of employee phone calls the first week in March. COVID-19 had struck the community. Staff were panicked. “A lot of people were concerned because of the unknown and we needed to fill in the blanks,” recalls Lisa Sanchez, executive director of Care Transition, a service within the Resource Center.
More than a lab team
The daily work of immunology lab employees is a critical building block in the foundation of any healthcare system, but it doesn’t often generate headlines. That changed as COVID-19 began spreading throughout the country. University Health System realized rapid, reliable testing would be necessary to protect its frontline workers and first responders.
More than a nurse
When the hospital began planning for an expected surge in COVID-19 patients, the 10 Sky team, who usually cares for patients following surgeries, knew their routine was about to change. Once the primary coronavirus unit reached capacity, 10 Sky would be in line to care for patients battling this new, sometimes fatal, highly contagious virus.
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