13 results when filtering by:
Everyday Extraordinary
More than a labor and delivery nurse
You can’t tell a pregnant patient to stop her labor—giving birth is one of the few medical services outside of the emergency room that can’t be rescheduled. But with the imminent threat of COVID-19, caring for laboring women took an extraordinary amount of courage and ingenuity.
More than a resource center
It began with a barrage of employee phone calls the first week in March. COVID-19 had struck the community. Staff were panicked. “A lot of people were concerned because of the unknown and we needed to fill in the blanks,” recalls Lisa Sanchez, executive director of Care Transition, a service within the Resource Center.
More than an urgent care
The changeover to a new EMR was supposed to occur in May, but the coronavirus derailed that plan. Instead, the transition was pushed to July—before anyone realized it would be about the same time the summer surge of cases spread throughout San Antonio.
More than an IT executive
As the Senior Vice President and Chief Information Officer at University Health, Phillips manages about 250 employees and at least six departments. In March of 2020, every department Phillips manages had to pivot. Adapt. Change the way they operate as the health system battled a killer virus that was still a mystery.
More than a cleaning crew
In the first days of the deadly coronavirus pandemic—when cleanliness literally became a matter of life or death—five courageous members of the University Health System Environmental Services team stepped up to do their everyday job in extraordinary service to their community.
More than a nurse
When the hospital began planning for an expected surge in COVID-19 patients, the 10 Sky team, who usually cares for patients following surgeries, knew their routine was about to change. Once the primary coronavirus unit reached capacity, 10 Sky would be in line to care for patients battling this new, sometimes fatal, highly contagious virus.
Load more
Tell us your patient story
Share your inspiring personal story of hope and healing at University Health.