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Interim Visitation Guidelines

Interim Visitation Guidelines

Since COVID-19 first made an appearance in San Antonio, temporary new patient and visitor screening guidelines went into effect at all University Health locations. We made these decisions to minimize risk to our patients, staff and community. 

We are conducting screening questionnaires and a fever check at University Hospital. Only visitors without symptoms and without exposure are allowed to enter our facilities. All visitors must wear a mask or face-covering.

If you are experiencing symptoms of COVID-19 such as shortness of breath, cough and/or fever, please call your primary care physician (PCP) to discuss next steps. If you do not have a PCP, please call any urgent care location in the community - please do not walk in without calling first. At this time, only patients with COVID-19 symptoms will have samples collected for testing.

It’s important if you fit those criteria that you do not walk into a medical facility without calling first. If we expect you, we will know how to best care for you while keeping our other patients and staff safe.

To protect the safety of patients, staff and visitors during the COVID-19 pandemic, University Health has put the following visitor guidelines in place:

Effective Wednesday, September 1, 2021

To ensure a safe care environment, visitors are currently limited to:

  • 1 support person for each hospital patient per day (except patients whose physician finds that visitation may spread COVID-19 or another serious illness)
  • 2 parents or guardians for pediatric and NICU patients
  • 1 support person/driver for outpatient surgery and clinic patients
  • 2 support people for patients who may be at end of life
  • Religious counselor for patient who is seriously ill or at end of life
  • Good-bye visit from a military member being deployed (with military ID)

Visitors must be 14 and older and meet screening criteria.

Visitors are required to wear masks at all times.

We encourage everyone entering our facilities to have received a COVID-19 vaccine.

What to Expect When Visiting the Hospital:

Please take note of the following changes and requirements, but remember to keep informed for additional guidance as we battle to control the COVID-19 pandemic.

Entering the Hospital:
  • All hospital visitors and patients who park in the West Garage will take the shuttle to the hospital.
  • Ambassadors will assist in directing visitors to the shuttle.
  • The main entrance of University Hospital will close at 10 p.m. and the shuttles will drop off only at the Adult Emergency Room entrance after 10 p.m.
  • The Children’s Emergency Room will remain open 24/7 for pediatric emergency patients.
  • Only visitors without symptoms and without exposure are allowed to enter the hospital.
  • Visitors and patients will need to stop at a screening table prior to entering the hospital. These are located at the shuttle stop, the Adult Emergency Room entrance and the main entrance. Staff are asking about COVID-19 symptoms (fever, cough and difficulty breathing), as well as exposure, and a fever check.

For Vendors

Prior to entering University Hospital, all vendors must self-screen their staff to help identify potential symptoms of COVID-19. If a vendor does not pass the screening, they will not be permitted to enter University Hospital.

We are so thankful for your efforts in helping us keep our community healthy. We are committed to working with our partners and vendors to communicate wherever possible through email, telephone and video to limit potential exposure.

Effective Wednesday, July 28, 2021

To help create a safe care environment during the pandemic, University Health is limiting the number of visitors to our locations.

  • Patients may bring 1 support person/driver to their appointment.
  • A parent or guardian must accompany all pediatric patients.

If you or your support person have COVID-19 symptoms, please reschedule your appointment, and visit one of our ExpressMed locations for consultation.

Masks are required at all times, and must cover your nose and mouth.

We encourage everyone entering our facilities to have received a COVID-19 vaccine.

The pharmacy continues to offer curbside, mail and delivery. Please call and ask your clinic pharmacy about these options.

If you require laboratory services, please visit one of our University Health clinics that provide lab services.

In an effort to continue your plan of care during the COVID-19 pandemic, University Health’s Transplant Center is changing many outpatient visits to “telemedicine,” or video appointments. Your care team will carefully review your individual situation to identify the safest way to provide care for you while minimizing your risk of infection. As the situation is continually changing, it’s important to stay up to date on the changes to standard protocols and how they can affect you.