Enrolling in CareLink or Renewing Your Membership

Make an appointment and bring these three required documents:

Identification

You are required to provide one form of identification for each household member applying for CareLink:

  • Driver’s license
  • State identification card
  • Resident alien card
  • Birth certificate (for children only)
  • U.S. immigration card
  • U.S. naturalization, citizenship or other approved federal documents
  • Passport

Residency

You are required to provide proof of Bexar County residency dated within the last 30 days. Here are some examples:

  • Household bill (electric, water or cable)
  • Lease agreement
  • Medicaid / Medicare / CHIP letter
  • Attorney General letter
  • Food stamp letter

Income

You will need to provide proof of ALL family income for the past 30 days. Here are some examples:

  • Paycheck stubs showing name, date, employer, and gross earnings
  • Wage verification form signed by your employer
  • Document verifying sponsor, who must offer his/her source of income, telephone number, and address
  • Final divorce decree showing amount of child/alimony support
  • Proof of retirement income
  • Copies of documents or checks from federal/state agencies
  • Texas Workforce Commission (TWC) notice of benefits
  • Social Security disability award letter
  • Income Tax Return (current and complete form)

Once you are enrolled, you will receive a Member ID Card. Please bring this card with you to all medical appointments. Here is a sample card:

  • CareLink member ID card 2014Medical Record Number (MRN)
  • Member’s Information (name, date of birth, and gender)
  • Name of Primary Care Provider (PCP)
  • Copayment amounts (Pharmacy, Emergency Center, and ExpressMed Clinics)
  • Effective and termination dates
  • Telephone numbers to contact the Member Services department and NurseLink

CareLink is required to report possible identity fraud and may result in disqualification or even loss of CareLink membership.

*CareLink reserves the right to request additional documents.

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