Your Stay at University Hospital

If you need to stay overnight at the hospital, we will make your stay as comfortable as possible. We’ll walk you through every step of the way, starting with admission.

Arriving at the Hospital

When you arrive at University Hospital, you’ll go directly to the Information Desk, located on the first floor of the main lobby. The ambassador at the desk will be able to direct you to the department where you’ll meet an admissions specialist, who will help you understand what to expect during your stay with us.

If you or your family need language assistance, call us at 210-358-0600.

What to Bring

We want you to be as prepared as possible for your stay at University Hospital. Check this list of items to bring before you arrive, and be sure to leave your valuables at home.

Patient Registration

When you arrive at the hospital, you’ll be asked to register. The registration process helps us record your visit to University Hospital and ensures you’ll receive the care and attention you deserve. You will be asked to provide information such as:

  • Contact information
  • Family or emergency contact
  • Place of work
  • Type of health insurance

Please be sure to bring a photo ID and your health insurance cards. We will ask you to sign a consent form giving us permission to provide you with care and support.

During Your Hospital Stay

Our mission is to offer you, your family and visitors everything you need during your stay with us. We take care of the little things so you can focus on healing. We know it’s not home, but we want your stay with us to be as comfortable as possible. Our amenities take you, your family and other visitors into consideration.

Discharge from the Hospital

Going home from the hospital can be an adjustment after a hospital stay. We’re here to help you with the details, from packing your bag to scheduling follow-up appointments. If you arrive home and realize you’ve forgotten an important detail, call our operator at 210-358-4000. Provide the floor or unit you stayed on, and you’ll be transferred to the floor nurse.