Billing & Insurance

University Health System supports good health in our community. We do this by providing high-quality care to our patients, along with outstanding support and service you can count on.

Billing and collection for healthcare services can be confusing. Our admitting and business staff is here to assist you. We’re happy to:

  • Review payment options with you
  • Answer billing questions, or any question you may have
  • Discuss government-sponsored programs

Your Health Insurance

We will bill your insurance after your visit. It may take 60 days or more for your insurance company to pay the bill. We may request your help in contacting the insurance company if payment is delayed or denied.

If your insurance company contacts you for additional information, please call them back as soon as possible to help speed up the process. This will help ensure that your bill is paid on time. You may be responsible for any charges not covered by your insurance.

Your Hospital Bill

We will ask you to pay at the time of your service. Your first payment will include:

  • Insurance deductible, if applicable
  • Copay for your insurance
  • Coinsurance amounts

Since we may not know the total amount of the bill at the time you are admitted or discharged, it is possible that other charges may be added to your bill after you leave the hospital. If you make an overpayment, we will make sure it is quickly refunded to you.

If you would like an itemized copy of your bill, showing details about each of the charges, please ask. We will send a copy to you within 10 business days. We will also provide our written policies related to billing and collection if you ask.

Your Doctor Bill

You will receive a separate bill from your doctor for the services provided while you were in the hospital. Doctors who bill separately may include:

  • Anesthesiologists
  • Cardiologists
  • Emergency care physicians
  • Hospitalists
  • Neonatologists
  • Primary care doctors
  • Pathologists
  • Radiologists

Financial Assistance & Discounts

We will work with you to establish a payment plan or to see if you qualify for:

  • Medicare, Medicaid or other public programs
  • Prompt pay discount
  • Specific charity programs

Billing Services

For your convenience, we offer free, easy online bill pay through the myUHS Patient Portal.