Understanding Your Bill

The mission of University Health System is to promote the good health of our community by providing high quality care to our patients. Patients are asked to pay for their healthcare at the time of service. Billing and collection for healthcare services can be confusing. Our admitting and business staff are here to answer your billing questions, assist with payment options, or qualify you for government-sponsored programs.

Your Hospital or Clinic Bill

We collect all known patient expenses at the time of service. Your first payment will include deductibles, co-pays and co-insurance amounts. Since all charges may not be known at the time of admission or discharge, it is possible that charges may be added to your bill after discharge. Overpayments will be quickly refunded. You may request an itemized copy of your bill from the hospital or clinic, and it will be provided to you within 10 business days.

Financial Assistance and Discounts

Bexar County residents who are not insured and who meet the requirements can qualify for financial assistance for medical bills through our CareLink program. You may call (210) 358-3350 for information on enrollment. In addition to CareLink, the Health System will work with you to see if you can:

• Qualify for Medicare, Medicaid or other public programs
• Qualify for charity program
• Qualify for a prompt pay discount
• Establish a payment plan.

Your Doctor Bill

You will receive a separate bill from your doctor for the services provided. If you have questions about the physician bill please call the telephone number listed on the bill. Doctors that bill separately include but are not limited to:

• Your personal doctors
• Pathologists
• Emergency Center physicians
• Cardiologists
• Anesthesiologists
• Radiologists
• Neonatologists
• Hospitalists

Billing Your Insurance

The University Health System will bill your insurance company after your visit. It may take 60 days or more for the insurance company to pay the bill. We may request your help in contacting the insurance company if payment is delayed or denied. If your insurance company needs more information from you, please call them back as soon as possible. You may be responsible for all charges not paid by your insurance, and payment will be due upon receipt of the bill.

We're Here for You!

If you have questions about your bill, please call (210) 358-3260. Written policies related to billing and collection will be provided upon request.

This disclosure required by Texas Health & Safety Code Section 324.101.