The department of Patient Relations and Customer Service serves as an advocate for patients and families.

The department can help resolve any issues that may arise as a result of the delivery of care by the University Health System medical care team. A patient advocate is available for all inpatients. Call us at (210) 358-0600.

To ensure that we continue to deliver the highest quality of care, we sometimes ask for patient feedback through the use of surveys. All surveys are completely confidential and all are evaluated to determine opportunities for improvement, to recognize individuals who deliver excellent patient care as well as customer service, and to address any concerns that patients may have after discharge from the hospital.

Patient Billing Services

Call Patient Billing Customer Service at (210) 358-3260 to inquire about facility bills.

Other helpful number are:

CMA (Community Medicine Associates): (210) 358-9500
UPG (United Physician Groups): (210) 592-0400
CareLink: (210) 358-3350