Your privacy is very important to us. You will be given your baby’s
ID number to use when calling or visiting. When you call to check
on your baby you will be asked to identify yourself and your baby’s
ID number before any information about your baby’s condition is
given. You may take close-up photos and video of your baby, but we
ask that you do not take any photos of other babies in the NICU.

Studies show hospitalized patients who have family members visit
often tend to recover faster. We want you to spend as much time as
possible with your baby. In an eff ort to keep our nursery quiet and
peaceful, only two visitors are allowed at each baby’s bedside at a
time.

If special procedures such as surgery, new admissions or X-rays
are taking place in the unit, you will be asked to leave the area so
that all babies’ privacy is protected. We also ask that visitors leave
behind any cell phones, food, drinks, stuffed animals and blankets
when entering the care area.

When calling to check on your baby, have your baby’s ID number
handy. Call (210) 358-1593 and ask to speak to the nurse caring
for your baby. After you identify yourself, provide your baby’s ID
number and any other necessary information, the nurse will give
you a full update on your baby’s condition. Other friends and family
members who call will only be given a brief update on your baby’s
condition. We encourage them to speak to you, as the parent, for
more detailed information.

Address:
4502 Medical Drive
San Antonio, Texas 78229-4493
Neonatal Intensive Care Unit: (210) 358-1593

NICU: 5th floor D elevators
NICU Classroom: 5th floor D elevators

The University Hospital NICU has a team of professionals to help you with arrangements while your baby is in the NICU. A Social Worker and Continuity of Care Coordinator, evaluate each family's needs and work with them to obtain assistance. As experts in linking families with resources, they can answer your many questions, connect you to other services, and offer guidance, even in a time of crisis. For information, contact the NICU Social Worker at (210) 358-1495 or the NICU Continuity of Care Coordinator, at (210) 358-1145.

Medicaid

Medicaid is a state and federally funded health insurance program. If you do not have health insurance, you should apply for Medicaid coverage. Medicaid can also act as a secondary health insurance for babies already covered by your commercial insurance. If your child is expected to be hospitalized for over 30 days, your child should qualify for Medicaid during this hospitalization regardless of your family income. Just ask your nurse or doctor if you need to get in touch with the social worker.

Supplemental Security Income (SSI)

SSI is a Social Security Federal disability benefits program that provides monthly payments for children who meet medical and financial guidelines. Receiving SSI qualifies a child to get Medicaid. Call Social Security at 800-772-1213. Website: www.ssa.gov

UHS Financial Services

You may be eligible for a discount on your hospital bills based on your family's income and resources. Discuss this with Univeristy Hospital Admissions.

University Hospital Admissions
1st floor (next to the information desk)
Monday - Friday  |  6 a.m. - 7 p.m.
Saturday  |  7 a.m. - 3 p.m.
Sunday  |  7 a.m. - 1 p.m.

Health for Women Admissions
4th floor, D elevator
Open 24/7

Case Management

Our NICU is staffed with a full-time case manager. They work with admissions and billing to assist parents with insurance needs.

Lodging 

Ronald McDonald House is a great lodging resource for out-of-town parents. Because rooms are limited, arrangements should be made in advance. Ask the NICU Social Worker or call the Ronald McDonald House on 4803 Sid Katz Dr. at (210) 614-2554 for more information.

For other lodging, a list of nearby hotels is listed at UHS Visitor Information or through the UHS social worker.  When preparing to take your baby home, you may arrange to room in with your baby prior to discharge from the NICU.

Pastoral Care

The University Hospital chapel is located in the main corridor on the 1st floor of the hospital. The Director of Pastoral Care can be reached at (210) 358-1012. Catholic services are held on Sunday at 3:30 p.m. and Protestant services are held on Sunday at 4:30 p.m. All denominations do not currently offer services. However, every attempt will be made to locate a representative of your denomination. Volunteer chaplains are available 24 hours upon request. If you would like to see a chaplain, please ask your nurse for assistance.

WIC

WIC (Women, Infants, and Children) is a US Department of Agriculture program that is income based and assists breastfeeding moms with food coupons and bottle-feeding moms with formula. They can also help with providing electric breast pumps to moms whose babies are in the NICU and can assist with the purchasing of special formulas. When your baby is discharged from the NICU, the NICU social worker will provide forms to apply for WIC and provide assistance with physical waivers for families with infants who cannot be taken to WIC appointments. 

Parking

Parking is located in the new, 10-story West Parking Garage next to University Hospital. A fee is charged by the hour. Parking vouchers are available for discount parking while your baby is in the NICU. If your baby's hospital stay is longer than 30 days, special provisions may be arranged with the NICU social worker.

Transportation 

People enrolled in Medicaid may receive reimbursement for mileage or other support for their medical transportation needs, including out-of-area transportation. For more information, contact the Texas Department of Transportation's Medical Transportation Program toll-free at 1-877-633-8747 (1-877-MED-TRIP).

Our continuity of care coordinator (CCC) is an essential and integral part of our NICU team. They act as a resource for our team by identifying home health resources for your baby. They also provide information to your baby's local healthcare provider regarding his/her stay in the NICU. Upon discharge from the NICU, your baby may be eligible for the PREMIEre Program. The PREMIEre Program offers comprehensive follow-up care during the first three years of life for premature infants weighing less than 3.5 pounds at birth.