The University Hospital NICU has a team of professionals to help you with arrangements while your baby is in the NICU. A Social Worker and Continuity of Care Coordinator, evaluate each family's needs and work with them to obtain assistance. As experts in linking families with resources, they can answer your many questions, connect you to other services, and offer guidance, even in a time of crisis. For information, contact the NICU Social Worker at (210) 358-1495 or the NICU Continuity of Care Coordinator, at (210) 358-1145.
Medicaid is a state and federally funded health insurance program. If you do not have health insurance, you should apply for Medicaid coverage. Medicaid can also act as a secondary health insurance for babies already covered by your commercial insurance. If your child is expected to be hospitalized for over 30 days, your child should qualify for Medicaid during this hospitalization regardless of your family income. Just ask your nurse or doctor if you need to get in touch with the social worker.
Supplemental Security Income (SSI)
SSI is a Social Security Federal disability benefits program that provides monthly payments for children who meet medical and financial guidelines. Receiving SSI qualifies a child to get Medicaid. Call Social Security at 800-772-1213. Website: www.ssa.gov
UHS Financial Services
You may be eligible for a discount on your hospital bills based on your family's income and resources. Discuss this with Univeristy Hospital Admissions.
University Hospital Admissions
1st floor (next to the information desk)
Monday - Friday | 6 a.m. - 7 p.m.
Saturday | 7 a.m. - 3 p.m.
Sunday | 7 a.m. - 1 p.m.
Health for Women Admissions
4th floor, D elevator
Our NICU is staffed with a full-time case manager. They work with admissions and billing to assist parents with insurance needs.
Ronald McDonald House is a great lodging resource for out-of-town parents. Because rooms are limited, arrangements should be made in advance. Ask the NICU Social Worker or call the Ronald McDonald House on 4803 Sid Katz Dr. at (210) 614-2554 for more information.
For other lodging, a list of nearby hotels is listed at UHS Visitor Information or through the UHS social worker. When preparing to take your baby home, you may arrange to room in with your baby prior to discharge from the NICU.
The University Hospital chapel is located in the main corridor on the 1st floor of the hospital. The Director of Pastoral Care can be reached at (210) 358-1012. Catholic services are held on Sunday at 3:30 p.m. and Protestant services are held on Sunday at 4:30 p.m. All denominations do not currently offer services. However, every attempt will be made to locate a representative of your denomination. Volunteer chaplains are available 24 hours upon request. If you would like to see a chaplain, please ask your nurse for assistance.