Automatic Check Withdrawal
| Q: I was signed up for Automatic Check Withdrawal and still received a bill statement in the mail. Do I still need to pay the amount on the bill statement? |
| A: No. Once you have been set up through CareLink with Automatic Check Withdrawal, you payment will be withdrawn for your checking account. The bill statement is to provide you with the billing activity for that month. |
| Q: If I am already on Automatic Check Withdrawal with CareLink, then why does may bill statement reflect that I am behind on my payments. |
| A: If the Automatic Check Withdrawal happens after the statement are printed and mailed out, then this message will appear on the bill statement. If your payment has cleared, then the member can disregard this notice and keep the statement for their records. |
| Q: How do long does it take for the Automatic Check Withdrawal changes, start date, or stop activity become effective? |
| A: Automatic Check Withdrawal becomes effective within 30 days to be set up or stopped. |
Due Dates
| Q: What day of the month is my payment due? |
| A: CareLink Member’s payments are due, preferably upon receipt of the bill statement. We do encourage early payments as well. |
| Q: Do I have to make my monthly CareLink payment? |
| A: As long as you have a balance, you do have to continue with your monthly payments. |
Bill Statements & Payments
| Q: What do I do with the non CareLink bill statements from other UHS departments? |
| A: If you were an active member on CareLink on the date of service, please bring the bill to any CareLink office to review. |
| Q: I do not understand what I am being billed for? Who can help me understand the bill? |
| A: You may request an itemized statement which breaks down all the charges when you call the phone center 210-358-3350. |
| Q: Since the last time I renewed my CareLink account, I have not received a bill statement, so I am not sure when to begin making payments. |
| A: Please call the Phone Center 210-358-3350. CareLink needs to verify your address. If you address has changed, then you will need to bring proof of your new address. |
| Q: Why do I continue to get bill statements from a deceased family member or spouse? |
| A: You will need to make an appointment with a CareLink Office to provide a copy of the death certificate and re-evaluation of your account. |
| Q: I have an unpaid balance with CareLink, can I re-enroll? |
| A: You will need to make payment arrangement with CareLink to be considered for re- enrollment. |
| Q: Does CareLink reimburse for “No Sufficient Funds” fees from the bank when I have a “0” balances with CareLink. |
| A: No, CareLink does not reimburse the fees charged by the bank, but CareLink will provide a letter to the bank to request fees being waived. |
| Q: My CareLink account shows a credit or a negative balance, do I get a refund? |
| A: A refund can only be issued if all CareLink accounts are at a “0” balance. |
| Q: Why do I receive letters from a collection agency, if I already enrolled or re-enrolled with CareLink? |
| A: You may have a previous unpaid CareLink balance that has not been resolved and need immediate attention by the member. |
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